Effective Date: June 15, 2025

This Privacy Policy describes how SynthScribe AI ("we," "us," or "our") collects, uses, discloses, and protects the personal information of users ("you" or "users") who access or use our website, applications, and AI-powered content creation services (collectively, the "Services"). By using our Services, you consent to the data practices described in this policy. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy is an integral part of our Terms and Conditions.

1. Information We Collect

We collect various types of information when you interact with our Services, including:

1.1 Information You Provide Directly:

  • Account Information: When you register for an account, we collect information such as your name, email address, username, and password.

  • Profile Information: You may choose to provide additional details for your profile, such as your occupation, interests, and other relevant information.

  • User Content: Any text, images, prompts, or other content that you input, upload, generate, or share through our Services. This includes the data you provide to our AI models for content creation.

  • Communications: If you contact us for support or other inquiries, we may collect your name, email address, phone number, and the content of your communication.

  • Payment Information: When you subscribe to premium features or make purchases, we collect the necessary billing and payment information, including your credit card details and other payment method information. Please note that we may use third-party payment processors who will directly collect and process your payment information.

  • Feedback and Surveys: We may collect information when you provide feedback, participate in surveys, or respond to questionnaires related to our Services.

1.2 Information Collected Automatically:

  • Usage Data: We collect information about how you use our Services, such as the features you access, the content you view, the prompts you use, the content you generate, the time and date of your activities, and other usage statistics.

  • Device Information: We collect information about the device you use to access our Services, including your IP address, device type, operating system, browser type, unique device identifiers, and mobile network information.

  • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our Platform. Cookies are small text files that are stored on your computer or mobile device. They help us remember your preferences, understand how you interact with our Services, and personalize your experience. You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of our Services.

  • Log Data: Our servers automatically record certain information when you access our Services, including your IP address, browser type, referring and exit pages, operating system, date and time stamps, and clickstream data.

1.3 Information from Third Parties:

  • Third-Party Integrations: If you choose to connect our Services to third-party services (e.g., social media platforms), we may receive information about you from those services, as permitted by their privacy policies and your settings with them.

  • Service Providers: We may receive information from our service providers, such as payment processors, analytics providers, and marketing partners.

  • Publicly Available Information: We may collect information about you that is publicly available on the internet.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Maintaining the Services: To operate our Platform, provide you with access to our Services, personalize your experience, and ensure the technical functionality of our Services.

  • Account Management: To create and manage your account, verify your identity, and process your registration.

  • Content Creation and Personalization: To generate AI-powered content based on your inputs, understand your preferences, and tailor the content and features we offer to you.

  • Communication: To respond to your inquiries, provide customer support, send you important notices and updates about our Services, and communicate with you about your account.

  • Improving and Developing Our Services: To analyze how users interact with our Services, conduct research and development, identify trends, and improve and optimize our Platform, AI models, algorithms, and features.

  • Marketing and Promotions: With your consent, where required by law, we may send you promotional emails and newsletters about new features, updates, special offers, and other information we think may be of interest to you. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the emails or by adjusting your account settings.

  • Security and Fraud Prevention: To monitor and analyze activity on our Services, detect and prevent fraudulent or unauthorized activities, and protect the security and integrity of our Platform and user data.

  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and our legal obligations, including responding to lawful requests from law enforcement or government authorities.

  • Aggregated and Anonymized Data: We may aggregate and anonymize your information with that of other users for statistical analysis, research, and other purposes. This data does not identify you individually.

  • Training and Improving AI Models: We may use the content you provide, as well as the AI-generated content, to train and improve our AI models. When used for this purpose, we take steps to anonymize and de-identify the data where appropriate.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating, providing, and improving our Services, such as hosting providers, payment processors, analytics providers, marketing platforms, and customer support services. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.

  • Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or other business transaction, your information may be transferred to the acquiring entity or other third party involved.

  • Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to comply with the law, protect our rights or property, or protect the safety of our users or others.

  • Enforcement of Our Policies: We may share your information when we believe it is necessary to enforce our Terms and Conditions, this Privacy Policy, or other agreements.

  • With Your Consent: We may share your information with third parties with your explicit consent.

  • Aggregated and Anonymized Data: We may share aggregated and anonymized information that does not personally identify you with third parties for various purposes, such as research, analytics, and marketing.

  • Third-Party Integrations (with your consent): If you choose to connect our Services with third-party services, we may share relevant information with those services as described at the point of connection.

4. Your Choices and Rights

We provide you with confident choices and rights regarding your personal information:

  • Access and Correction: You may access and update your account information at any time through your account settings. If you believe that any information we hold about you is inaccurate or incomplete, please get in touch with us to request corrections.

  • Data Retention: We will retain your personal information for as long as necessary to provide you with the Services, fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

  • Account Deletion: You may request to delete your account. Upon your request, we will take steps to delete your personal information as required by applicable law. Please note that we may retain certain information if required by law or for legitimate business purposes.

  • Opt-Out of Marketing Communications: You can opt out of receiving marketing emails from us by following the unsubscribe link in the emails or by adjusting your communication preferences in your account settings.

  • Cookies and Tracking Technologies: You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our Services.

  • Your Rights under Applicable Law: Depending on your location, you may have additional rights regarding your personal information, such as the right to object to processing, the right to restrict processing, the right to data portability, and the right to complain to a supervisory authority. Please get in touch with us if you would like to exercise these rights. We will respond to your request by applicable law.

5. Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards. For example, we use encryption to protect sensitive information transmitted over the internet. We also limit access to your personal information to employees and service providers who need to know that information to provide you with the Services.

However, please be aware that no method of transmission over the internet or method of electronic storage is entirely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Any transmission of personal information is at your own risk.

6. Children's Privacy

Our Services are not directed to children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and become aware that your child has provided us with personal information without your consent, please get in touch with us immediately. Suppose we learn that we have collected personal information from a child under the applicable minimum age without verified parental consent. In that case, we will take steps to delete such information as soon as possible.

7. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers are located and our central operations are based. These countries may have data protection laws that differ from those in your country. By using our Services, you consent to the transfer of your personal information to these countries. We will take appropriate safeguards to ensure that your personal information remains protected by this Privacy Policy and applicable data protection laws.

8. Third-Party Websites and Services

Our Services may contain links to third-party websites or services that are not owned or controlled by SynthScribe AI. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with your personal information. We are not responsible for the privacy practices of third-party websites or services.

9. Updates to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our data practices or applicable laws. We will post any revised Privacy Policy on our Platform and update the "Effective Date" at the top of this policy. We may also provide you with additional notice of significant changes, such as by sending you an email notification. Your continued use of our Services after the posting of a revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch with us at:

SynthScribe AI
Email: business@synthscribeai.com
Address: McCauley Way 8141, Lorton, VA 22079, USA

We are committed to addressing your concerns and resolving any issues you may have regarding your privacy.

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