Refund Policy

Our Refund & Cancellation Policy

At SynthScribe AI, your satisfaction is our top priority. We strive to deliver powerful, AI-driven tools that meet your creative and professional needs. However, we understand that sometimes things may not work out as expected.

Digital Product Commitment

All of our offerings—including AI content generators, image creators, video tools, and custom chatbots—are digital software-as-a-service (SaaS) products. Access is granted instantly, and once content is generated or logged, the service is considered "used.” Due to the intangible nature of digital goods, refunds are limited and only available under specific circumstances outlined below.

1. Refund Eligibility

You may qualify for a full or partial refund in the following scenarios:

• The service failed to activate or was unavailable due to technical issues on our end.
• An incorrect charge occurred (duplicate payment, wrong plan chosen, etc.).
• You cancelled within 48 hours of purchase and have used no more than one AI-generated result.
• Unresolved technical errors prevented you from accessing core functionalities.
• For annual subscriptions, any unused portion may be refunded pro-rata if you’re dissatisfied.

2. Non‑Refundable Situations

Refunds will not be issued if:

• You've extensively used the service (e.g., generated multiple AI outputs).
• You requested a refund after the renewal date for a subscription period already begun.
• You purchased without reviewing product features or compatibility.
• Your subscription was cancelled late, past the start of the billing cycle.
• Custom development or bespoke services have been delivered or commenced.

3. Subscription & Auto‑Renewals

Subscriptions renew automatically based on the selected billing period (monthly or annual). To avoid future charges, cancel before the next billing date. No refunds are provided for periods that have already started. On cancellation, account access remains active until the end of the current term; following expiration, your account reverts to the free tier.

4. Refund Request Process

To request a refund, contact our support team within 7 days of the original purchase. Please include:

• Full name and associated account email
• Transaction ID or payment reference
• Clear statement of the issue, with screenshots or logs if applicable

We will acknowledge your request within 2 business days and reach a decision within 3–5 business days. Approved refunds are processed to the original payment method and may take 5–10 business days to appear—varying by provider and region :contentReference[oaicite:1]{index=1}.

5. Disputes & Chargebacks

Before initiating a chargeback with your bank or card issuer, we strongly encourage you to contact our support team. Attempts to bypass us may result in account suspension and make refund resolution more difficult. We maintain logs of access and usage to support legitimate resolutions :contentReference[oaicite:2]{index=2}.

6. Custom Services

Once development of custom AI solutions—such as chatbots, branding kits, or bespoke tools—has begun, those services are non‑refundable. If the delivered result fails to meet expectations, we offer a reasonable number of revisions or credit toward future services.

7. Chargeback Prevention Measures

We employ multiple strategies to reduce disputes and better serve you:

• Clear communication at purchase, including plan details and terms.
• Automated and manual documentation—access logs, usage reports, support threads.
• Proactive notifications before renewals to prevent unintentional charges.
• Fraud monitoring systems, such as payment gateway risk tools.

These measures help prevent misunderstandings and support legitimate claims :contentReference[oaicite:3]{index=3}.

Need Assistance?

Questions? Visit our Help Center or Contact Support.