Privacy & Data Protection Policy

At SynthScribe AI, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data across our platform, including during purchases processed through payment processors such as Stripe, PayPal, or other similar services.

Overview

This Privacy Policy applies to all users of the SynthScribe AI website, mobile application, and services, including AI writing, image generation, voice tools, code assistants, file interactions, YouTube and RSS features, and related tools. It covers the information we collect, how we handle it, and the third parties we may engage to process certain operations, particularly for payment and authentication purposes.

Information We Collect

We collect various types of data, depending on your interaction with our platform:

Account Information: Full name, email address, username, and password (encrypted and securely stored).
Billing & Transaction Data: Purchase amount, subscription plan, invoice history. We do not store credit or debit card numbers—they are securely processed by third-party payment processors (e.g., Stripe, PayPal).
Usage Data: Pages visited, features accessed, content generated, time spent on tools, and system actions logged for performance optimization and user support.
Technical Data: IP address, browser type, operating system, device identifiers, and session timestamps for analytics, diagnostics, and fraud prevention.
Content Data: Prompts you to input, files uploaded, images created, or text generated using our tools.

How We Use Your Data

Your information helps us deliver, secure, and improve our services. We use data to:

Create and manage user accounts
Provide personalized and secure access to our AI tools
Facilitate payments and generate invoices using trusted processors
Send essential emails (receipts, updates, password resets)
Analyze usage patterns for quality improvement
Prevent abuse, fraud, or unauthorized access using automated systems
Train AI models with anonymized behavioral data (not private files or prompts)

Cookies & Similar Technologies

We use cookies and similar tracking tools to enhance user experience and monitor performance:

Session cookies to keep you logged in and secure
Persistent cookies to remember your preferences
Analytics cookies (e.g., Google Analytics) to understand how our platform is used

You can disable cookies through your browser settings; however, certain features may not function correctly.

How We Share Data

We do not sell your personal information. We only share limited data with third parties necessary to operate and improve the platform:

Payment Gateways: Your payment information is securely transmitted to trusted processors (e.g., Stripe, PayPal). We never see or store your credit card details.
Cloud Hosting: We use secure cloud infrastructure (e.g., AWS, Google Cloud) to store files and manage backups.
Email & Communication Services: To send essential notifications, confirmations, or product updates.
Analytics Services: To analyze engagement and monitor performance without exposing personal content.

Data Security Measures

We implement technical and organizational safeguards to ensure the confidentiality, integrity, and availability of your data:

SSL/TLS encryption on all web traffic
Secure database storage and restricted access
Regular audits and monitoring
Two-factor authentication (2FA) for admin-level access

Your Rights

Depending on your region, you may have rights to:

Request access to your data
Correct or delete your information
Export your data in a portable format
Withdraw consent where applicable

To submit a request, please get in touch with our support team using the information provided below.

Data Retention

We retain your data as long as your account is active or as necessary to fulfill our legal, regulatory, or security obligations. Upon account deletion, your data is permanently removed from our active systems within 30 days.

Policy for Children

SynthScribe AI does not knowingly collect information from children under the age of 13. If we discover that such data has been collected, we will delete it immediately.

Cross-Border Transfers

Your data may be transferred to and processed in countries outside of your own. All such transfers comply with applicable data protection laws and are conducted through secure and certified infrastructure.

Updates to This Policy

This policy may be updated periodically. The "Last Updated" date will be revised accordingly. For significant changes, we will notify users by email or in-app messages.

Contact Us

For privacy-related concerns, questions, or access requests, please get in touch with our data protection team at:

Email: hello@synthscribeai.com or business@synthscribeai.com

Address: 314 Rue du Mont-Brome, Granby, QC J2H 3H4, Canada

7 Cavendish Mews, N London W1W 6LA, UK

Still have questions? Browse our help docs or submit a support ticket.